Advanced Field Service Engineer Customer Service & Call Center - Urbana, OH at Geebo

Advanced Field Service Engineer

Improve business and family comfort, protection and productivity

Advanced Field Service Engineer


Honeywell Aerospace is a leading global provider of integrated avionics, propulsion engines, aircraft and engine systems and full-service solutions for our customers.


At Honeywell, our people are driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage.


Honeywell Customer and Product Support has a great opportunity available for a Field Service Engineer.


Field Service Engineer (FSE) The Field Service Engineer (FSE) will provide full time on-site technical support to the US Army and their maintenance elements.


Primary Focus:
In this position the FSE is responsible for providing expertise that supports the operation, diagnosis, and repair of the AGT1500 gas turbine engine. The FSE must communicate effectively with personnel at all levels and provide timely feedback to enable informed decisions. The FSE must be able to interface effectively in a team environment by communicating with Honeywell engine and logistic support groups. The FSE may be required to attend meetings or to perform diagnostic and hands on repair activities in support of US military elements Outside the Continental United States (OCONUS) in support of the program at the request of the customer (TACOM) and/or Honeywell. The FSE shall become familiar with applicable US Army publications and Honeywell processes pertaining to the repair of the AGT1500.


Location:
Primary location will be in Lima, OH.


Travel:
This role requires you to travel up to 10% of the time.


Key Responsibilities



  • Provide technical support to the using units on day-to-day basis pertaining to operational and training issues regarding AGT1500 engine operation, vehicle interface and sub-assembly diagnostics and repair.

  • Interface with Customer Support Engineering regarding technical issues beyond the FSE s expertise level needed to maintain unit operational readiness.

  • Establish a solid rapport and formal communication processes with using unit leadership and maintenance personnel, Honeywell Customer Support Engineering, Project Engineering and Field Support Management.

  • Provide Honeywell customer support engineering a written Monthly Activity Reports, quarterly fleet status reports and field service reports via the fact-based maintenance data base.

  • AGT1500 and platform specific training is provided for all FSE s. The level and duration of provided training for new FSE s are commensurate with demonstrated FSE knowledge and experience.


U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

You Must Have



  • 11
    years of AGT1500 OR directly related other gas turbine engine model experience.

  • 5
    years of experience with specific AGT1500 OR other gas turbine engine model operational, repair & test, troubleshooting capabilities and practical maintenance experience.


We Value



  • Bachelor's Degree in Engineering or related discipline
  • Proficiency in blueprint and technical manual interpretation.

  • Analytical skills to elicit and diagnose relevant data for technical definition and resolution.

  • Have sufficient technical capabilities to provide and measure continuous improvement in an environment where the customer has limited experience with the product.

  • Ability to work independently with minimal supervision.

  • Proficiency in using component design and test data, evaluate components for damage and serviceability, component rejection criteria for service revealed difficulties, and for repair/modification of equipment and components.

  • Basic mechanical aptitude and ability to perform engine repairs.

  • Be able to provide technical instructions for depot personnel and, as required, assist in interpretation of the overhaul manuals. Also facilitate troubleshooting and maintenance of equipment and special tools used in support of AGT1500.

  • Ability to work with customers at levels ranging from shop floor mechanics to senior leadership in the investigation, reporting, and resolution of issues.

  • Proficiency with computers and MS Office suite of software packages.

  • Six Sigma Greenbelt certification.


BENEFITS


We offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location.


Visit benefits.honeywell.com to learn more.

Additional Information

  • JOB ID:
    HRD230834
  • Category:
    Customer Experience
  • Location:
    550 State Rte 55 PO Box 247,Urbana,Ohio,43078,United States
  • Nonexempt
  • Must be a US Person or able to obtain export Authorization.
Customer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Estimated Salary: $20 to $28 per hour based on qualifications.

Don't Be a Victim of Fraud

  • Electronic Scams
  • Home-based jobs
  • Fake Rentals
  • Bad Buyers
  • Non-Existent Merchandise
  • Secondhand Items
  • More...

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.