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Front Office Professional


AudTalent is currently seeking a Front Office Professional in Urbana, OH to drive growth in a competitive market. AudTalent is the corporate recruiting group supporting a nationwide organization of hearing solutions clinics. In this role you'll have the opportunity to make a significant contribution to the successful history of creating hearing solutions for a rising marketplace.

Description & Responsibilities:
The ideal candidate will work with local Clinician to perform certain hearing and hearing aid related services for our Patients. The Front Office Professional's primary responsibility is to solicit appointments through telemarketing techniques. The Front Office Professional will also provide professional patient care as directed by their employer.
The Front Office Professional shall perform these daily office duties, including but not limited to: Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software. Order and maintain appropriate/approved office supplies. Manage petty cash account, execute routine bank deposits and credit transactions. Minor hearing aid repair as requested. Submit weekly sales reports to Clinician and corporate staff. Package and ship supplies, ear molds to clinics & main office. Greet all patients and obtain potential referrals. Understand current marketing promotions. Work directly with insurance companies to determine patient specific coverage and understand current HIPAA laws. Conduct credit application calls with vendors as needed.

Job Requirements
High School Diploma or GED required. Minimum of 1 year of previous front office, customer service handling inbound and outbound calls, telemarketing, inside sales and/or telesales with an emphasis on client satisfaction and sales. Proactive customer service skills. Exceptional professionalism, strong verbal and written communication skills. Outstanding planning and organizational skills. Superior multi-tasking; time management discipline. Ability to work independently.

AudTalent is an Equal Opportunity/Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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